Shipping policy

Shipping Policy

At House of Zynara, we are committed to delivering your favorite styles quickly, safely, and efficiently across India.

Shipping Charges

🚚 Free Shipping on all prepaid orders above ₹1,999

🚚 Flat ₹99 Shipping Charge on orders below ₹1,999

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Processing

Orders are typically processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons, sale events, or high-volume periods, processing may take slightly longer.

Delivery Timeline

Estimated delivery timelines are:

Metro Cities: 3–7 business days
Tier 2 & Tier 3 Cities: 5–10 business days
Remote Areas: 7–12 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order is dispatched, you will receive tracking details via Email, SMS, or WhatsApp, allowing you to monitor your shipment in real time.

Incorrect Address & Failed Deliveries

Please ensure your shipping details are accurate while placing your order.

If an order is returned due to:

Incorrect address
Incomplete address
Customer unavailable
Refusal to accept delivery

Additional shipping charges may apply for re-dispatch.

Address Modification

Address changes can only be requested before the order is shipped. Once dispatched, modifications may not be possible.

Damaged, Missing or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect item
A package with missing items

Please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

Order Number
Clear product photographs
Package photographs
An unboxing video recorded from the moment the package is opened

Claims without an unboxing video may not be eligible for replacement or refund.

Delivery Delays

While we strive to meet our delivery timelines, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.