Refund policy

 

This policy explains our return, exchange, refund, and order cancellation guidelines for purchases made through House of Zynara.

 

At House of Zynara, we take utmost care to ensure that every product is quality checked and carefully packed before dispatch. We strive to provide our customers with a seamless shopping experience.

 

Return Policy

 

     Returns are accepted only in the following cases: 

  • Product received is damaged or defective. 
  • Wrong product has been delivered.
  • Product received is different from the order placed.
  • Any manufacturing defect is identified. 

To be eligible for a return 

 

  • The customer must inform us within 48 hours of receiving the order.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original packaging, tags, accessories, and invoices must be retained.
  • Customers must provide clear images/videos of the product and packaging for verification. 

Non Returnable Items 

 

  • Products damaged due to customer handling, alteration, or usage.

  • Products without original tags or packaging.
  • Items returned after the specified return window.
  • Products where the issue is due to minor variations in colour, texture, embroidery, or handcrafted details, as these may occur due to photography, lighting, or fabric characteristics.
  • Change of mind, personal preference, or incorrect size selection. 
Return Shipping Charges

 

  • For approved returns due to customer preference, size issues, or any reason other than a product defect, the customer will be responsible for the return shipping charges.
  • For returns due to receiving a damaged product, defective product, or incorrect item, House of Zynara will bear the return shipping cost.
  • Return shipping charges, if applicable, will be communicated to the customer before processing the return request.

Exchange Policy

  • Exchange requests are accepted only for eligible cases.
  • Exchange is subject to product availability.
  • The replacement product will be shipped after approval and verification of the returned item.
  • Exchange requests must be raised within 48 hours of delivery
Refund Process 


  • Refunds are initiated only after the returned product is received and passes quality inspection.
  • Approved refunds will be processed within 5–7 business days after approval.
  • Refunds will be credited to the original payment method used during purchase.
  • The time taken for the refund to reflect in the customer's account may vary depending on the bank/payment provider.

Partial Refund or Rejection of Return

House of Zynara reserves the right to reject a return request if: 

  • The product does not meet the return eligibility criteria.
  • The product shows signs of use, alteration, or damage caused after delivery.
  • Required proof or information is not provided.

Order Cancellation Policy

At House of Zynara, we process orders quickly to ensure timely dispatch. Customers may request cancellation subject to the following terms: 


Cancellation Window

 

  • Cancellation requests can be accepted within 24 hours of placing the order OR before the order is dispatched, whichever is earlier
  • Customers are requested to contact us as soon as possible after placing the order. 

Cancellation Process

To request cancellation, Please email us at support@houseofzynara.in

  • Order number
  • Customer name
  • Registered email address/mobile number
  • Reason for cancellation
  • Our team will check the order status and confirm whether cancellation is possible. 

Refund for Cancelled Orders 

  • House of Zynara accepts prepaid online orders only.
  • For eligible cancelled orders, refunds will be processed to the original payment method.
  • Refunds will be initiated within 5–7 business days after cancellation approval.
  • The actual time taken for the refund to reflect may vary depending on the bank/payment provider

Orders Cannot Be Cancelled After Dispatch       

  • The order has been dispatched. 
  • The shipment has been handed over to the courier partner.
  • The order is in transit or delivered. 

Cancellation by House of Zynara

 

  House of Zynara reserves the right to cancel an order in exceptional situations such as : 

  • Product unavailability 
  • Technical errors in pricing or product information
  • Incorrect or incomplete customer details
  • In such cases, customers will be notified and applicable refunds will be processed. 

For Return or refund-related queries, Please contact:


Phone: +919560670319

Email : Support@houseofzynara.in


Business Hours:

Monday - Saturday

10.00 AM-6.00 PM (IST)

 

We appreciate your trust and are committed to providing you with a premium shopping experience.

 

Team House of Zynara